Our Process
$100.00 per hour for Residential On-Site Service. 1-hour minimum charge for all on-site appointments.
*Any new hour during your on-site visit that surpasses 15 minutes will be billed for the full hour.
$135.00 per hour for Business On-site Service, 3+ Employees. 1-hour minimum charge for all on-site appointments.
*Any new hour during your on-site visit that surpasses 15 minutes will be billed for the full hour.
$275 Flat Fee for Non-Touch Laptop Screen Repair, includes screen. *At this time, we do not replace touch screens.
$150.00 per hour for Residential Computer Training, Remote or On-Site, 1 hour visit max recommended.
$150.00 per hour for Residential before/after-hours On-Site Service
$202.50 per hour for Business before/after-hours On-Site Service
*Any new hour during your on-site visit that surpasses 15 minutes will be billed for the full hour.
$250.00 per hour for Residential Service on Sunday or Major Holiday
$337.50 per hour for Business Service on Sunday or Major Holiday Remote or On-Site
*Any new hour during your on-site visit that surpasses 15 minutes will be billed for the full hour.
$90.00 per hour for Residential Remote Support
$125.00 per hour for Business Remote Support
Remote support is provided as a courtesy to our clients for sessions lasting 15 minutes or less. Any session spanning past that initial 15 minutes will be billed for the full first hour at our hourly rate. Any new hour that passes 15 minutes into the hour will be billed as another full hour.
$135.00 Flat Fee for Windows PC Standard Keyboard Replacement, includes keyboard.
$185.00 Flat Fee for Windows PC Backlit Keyboard Replacement, includes keyboard.
Like remote support, phone support is provided at no charge to our existing clients for any call lasting 15 minutes or less. Any calls extending past 15 minutes will be billed for the full hour at the appropriate remote support hourly rate.
As a convenience to our clients, we also offer discounted rates if hours are purchased in increments of ten or more. These bundles must be pre-paid in full at the time of package start. The pre-paid package does not expire and is valid for use during normal business hours for on-site and remote support. Requested after hours, Sunday and Holiday service will be billed separately.
Phone and remote support will also be applied towards available pre-paid time. Pre-paid packages are for labor cost only and do not include any hardware or software that may be necessary. All telephone and remote support calls over 15 minutes will be billed as a one-hour call. *Please be aware there are issues we are unable to troubleshoot over the telephone and will require an on-site appointment. These issues present themselves quickly and we will be sure to inform you of this before continuing with any billed telephone support.
Packages
10 Hour Plan
- Residential $950.00
- Business 3+ employees $1,300.00
20 Hour Plan
- Residential $1,800.00
- Business 3+ employees $2,500.00
30 Hour Plan
- Residential $2,550.00
- Business 3+ employees $3,600.00
*All pre-paid package sales are final, packages are not refundable.
Additional 30-hour packages can be purchased in increments of 30.
“Has been servicing my computers for over 9 years and we love him! Comes in knows exactly what we need and fixes everything really fast. I have also recommended him to many of my friends and family and they enjoy having him solve their issues too. Don’t go anywhere else, you may regret it.”
Goodness for Pets
“Can not imagine another computer service being faster, more experienced or reasonable than ACR-Actions Computer Repair. Highly Recommended!”
Scott W. Holcombe
“First class service from Kevin. One of the most knowledgeable technical people in all areas of IT. I have now purchased a new laptop, desktop and printer from Kevin who installed them and keep them working. Service is fast, competent and personable and Kevin is a veteran.”
Ron Fiano
“Quick response, great service. Kevin came over and fixed all the problems that I had with the computer. I would recommend him for any problems you may have with your computer.”
John Abbe
“Best service ever! Kevin is friendly, very knowledgeable & works quickly to get your computer running at its best. He has assisted me several times for both my desktop & laptop and I couldn’t be happier with the results. He is prompt and they are responsive when setting up appointments. I highly recommend using Actions Computer Repair for all your computer needs!”
Patricia Jaklitch
“Kevin was awesome! He was prompt, fast, efficient and very professional yet personable. He answered all my questions so I could understand and made sure everything was to my satisfaction before he left. Pricing was extremely fair and reasonable. I highly recommend.”
Debbie Vaughan
“Best computer tech in Naples. Love how professional Kevin is, there isn’t anything I can’t ask Kevin that he doesn’t have the answer too. Always 15 minutes early for me since I started using him over the last few years. He also helps me via remote access so that is helpful for the quick questions. Thanks ACR!”
Marilyn Pedroso
“THE BEST IN THE BUSINESS. Never have I had a technical problem that Kevin could not fix and you can always count on him coming when he says he will – not easy to find down here. I highly recommend using Actions Computer Repair as I have referred Kevin to many of my friends and clients with 100% satisfaction.”