How We Work

consistently rapid turn around time

Our Process

ACR operates a little differently than your standard service professional. With a consistently rapid turn around time we are generally at your door within 24-48 hours, depending on your schedule. When we arrive, we are there to correct the issue, the right way, the first time. We provide real solutions, right then and there. The bulk of our repairs are completed quickly that same day. Sometimes a new part is required and needs to be ordered. In that case, we place the order right then for you to see and proceed to schedule the next appointment to install the necessary part. No service call fees or travel fees. Our hourly rate starts when we arrive at your door. We always include a 30-day warranty on the service we provide, excluding parts. We also offer remote support to all our clients. Remote support is often an easy and useful tool to rectify issues without an on-site appointment. We can quickly tell you if your issue allows remote support as an option.

Pricing Info

Residential

$100.00 per hour for Residential On-Site Service. 1-hour minimum charge for all on-site appointments.

*Any new hour during your on-site visit that surpasses 15 minutes will be billed for the full hour.

Business

$135.00 per hour for Business On-site Service, 3+ Employees. 1-hour minimum charge for all on-site appointments.

*Any new hour during your on-site visit that surpasses 15 minutes will be billed for the full hour.

$275 Flat Fee for Non-Touch Laptop Screen Repair, includes screen. *At this time, we do not replace touch screens.

$150.00 per hour for Residential Computer Training, Remote or On-Site, 1 hour visit max recommended.

$150.00 per hour for Residential before/after-hours On-Site Service

$202.50 per hour for Business before/after-hours On-Site Service

*Any new hour during your on-site visit that surpasses 15 minutes will be billed for the full hour.

$250.00 per hour for Residential Service on Sunday or Major Holiday

$337.50 per hour for Business Service on Sunday or Major Holiday Remote or On-Site

*Any new hour during your on-site visit that surpasses 15 minutes will be billed for the full hour.

$90.00 per hour for Residential Remote Support
$125.00 per hour for Business Remote Support

Remote support is provided as a courtesy to our clients for sessions lasting 15 minutes or less. Any session spanning past that initial 15 minutes will be billed for the full first hour at our hourly rate. Any new hour that passes 15 minutes into the hour will be billed as another full hour.

$135.00 Flat Fee for Windows PC Standard Keyboard Replacement, includes keyboard.

$185.00 Flat Fee for Windows PC Backlit Keyboard Replacement, includes keyboard.

Like remote support, phone support is provided at no charge to our existing clients for any call lasting 15 minutes or less. Any calls extending past 15 minutes will be billed for the full hour at the appropriate remote support hourly rate.

Pre-Paid Packages

As a convenience to our clients, we also offer discounted rates if hours are purchased in increments of ten or more. These bundles must be pre-paid in full at the time of package start. The pre-paid package does not expire and is valid for use during normal business hours for on-site and remote support. Requested after hours, Sunday and Holiday service will be billed separately.

Phone and remote support will also be applied towards available pre-paid time. Pre-paid packages are for labor cost only and do not include any hardware or software that may be necessary. All telephone and remote support calls over 15 minutes will be billed as a one-hour call. *Please be aware there are issues we are unable to troubleshoot over the telephone and will require an on-site appointment. These issues present themselves quickly and we will be sure to inform you of this before continuing with any billed telephone support.

Computer Repair

Packages

Save time and money by purchasing a pre-paid* service package.

10 Hour Plan

10 / Hours
  • Residential $950.00
  • Business 3+ employees $1,300.00

20 Hour Plan

20 / hours
  • Residential $1,800.00
  • Business 3+ employees $2,500.00

30 Hour Plan

30 / hours
  • Residential $2,550.00
  • Business 3+ employees $3,600.00

*All pre-paid package sales are final, packages are not refundable.

Additional 30-hour packages can be purchased in increments of 30.

Not all technology is created equal.

Call us first before you make your technology investment.